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OEM Support - Development & Production

The OEM Support Plan is designed to meet the unique requirements of ISVs while they are developing their solutions, and also when their solutions are deployed and in-production at customer sites.

“MySQL is responsive and works very closely with us. MySQL provides the global, round-the-clock support that we require.” — Steve Ulrich, Product Manager, Sterling Commerce
  OEM Support

Basic 		OEM Support

Silver 		OEM Support

Gold
Self Help Support
Knowledge Base Yes Yes Yes
Problem Resolution Support
Number of Incidents 12 Unlimited Unlimited
Web-based Case Management Yes Yes Yes
Phone Access   Business Hours 24x7
Max Initial Response Time 2 bus. days 4 hours 2 hours
Emergency Resp. Time     30 minutes


To buy OEM Support, please Contact MySQL.

MySQL offers a comprehensive set of MySQL Training Courses and a full range of MySQL Consulting Services.

MySQL Training & Certification

MySQL offers a comprehensive set of MySQL training courses that gives OEMs & ISVs a competitive edge in building world-class database solutions. Learn More »

MySQL Consulting

MySQL offers a full range of consulting services tailored for OEMs & ISVs. Whether you are starting a new project, needing to optimize an existing MySQL application, or migrating from a proprietary database to MySQL, we have an affordable solution for you. Learn More »